Drive-Thru Library Service

Request your library items using our online catalog, pick them up during Drive-Thru hours or from the self-service shelf near the downstairs desk--checkout at the desk; self-checkout is available upstairs. See below to set your pickup location preferences.

Drive-Thru Hours

Hours may change during inclement weather, depending on conditions and staff availability.

Monday through Saturday: 10:00-3:00

Placing Requests

Use the online catalog to search or browse for items that you would like to check out. To put an item on hold, click the Place Request option to the right of the item. Log in using your barcode or username and PIN (see previous section) to complete the process. Select your Pickup Library as Drive-Thru to pick up your holds on the go, or select Longview Public Library to pick them up inside. You can set a default pick-up location by clicking the box below the selection box. If you use the One Click Request feature, your hold will be placed using your default pickup location.

Update Your Contact Information

Make sure that your email, phone number, and address are current Log into the online catalog using the barcode on the back of your library card (no spaces) and your PIN or password (the default PIN is the last four digits of your phone number). Once logged in, click or tap on My Record under your name in the My Account section, then click Contact Information and Preferences. Enter your email address in the box provided. Double-check all contact information before clicking Submit Change Request. For text notifications, your carrier or cell service provider are required.

Picking Up Your Holds

We'll notify you by e-mail, text message, or mail, depending on the preference set in your account. Once notified, you can pick up your items at your preferred pickup location (via Drive-Thru or "Longview Public Library"-- the downstairs check-out desk), using your library card or photo ID.

Suspending Holds

If you would like to prioritize some requested items over others or plan to be out of town for awhile, please log in to your library account and suspend the holds you don't want right now.

Suspending library holds keeps your place in line while allowing other people to borrow the library material until you are ready for it. To suspend your library holds, log into My Account in the online catalog with your barcode number or username, and your PIN/password. Select Requests from the left hand menu. Check the box next to the item(s) you want to suspend.

Scroll down to the bottom and click Suspend/Reactivate Selected.

Type in a future date to suspend your hold until. Suspending your hold will keep your place in line until the date you select it to become active again. After confirming your date, your hold should show on your requests list as "inactive".

What do the Hold Statuses Mean?

Active: This means you've successfully request an item that is holdable but currently checked out.
Pending: The item you've requested is in the library and you will be notified once we've located it and put it on the Hold Shelf for you.
Held: Hooray! We've found the item you've requested and placed it on the hold shelf. You'll get a notification that it's available to pick up anytime during Drive Thru hours.